This Privacy Policy explains how THB — The House of Business ("THB", "we", "us", or "our") collects, uses, shares, and protects information about you when you visit our website, contact us, use any of our services, or communicate with us through messaging channels such as WhatsApp. By using our website or services, you agree to the practices described in this policy.
1. Who We Are
THB — The House of Business is a Dhaka-based group offering a range of professional services, including visa processing, study-abroad counseling, certified translation and interpretation, business formation, digital marketing, travel, and related services across its family of brands and subdomains.
Our registered office is at Level-10, Shyamoli Square, Shyamoli, Dhaka-1207, Bangladesh.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our website, and information from third-party platforms you use to contact us.
Information you provide
- Contact details — such as your name, phone number, email address, and postal address.
- Enquiry and service details — information you share when you ask about or use a service, including documents relevant to your case (for example, for a visa or translation).
- Messaging opt-ins — if you sign up to receive messages from us (including WhatsApp marketing messages), we record your consent and the phone number you provided.
Information collected automatically
- Usage data — pages visited, links clicked, and time spent, collected through standard web technologies.
- Device and connection data — such as browser type, device type, and approximate location derived from your IP address.
3. WhatsApp & Marketing Communications
If you subscribe to receive marketing messages from THB — for example by clicking a sign-up link or opting in through WhatsApp — you will receive an automated confirmation and may be added to our messaging customer base. We send these messages only to people who have opted in.
Marketing messages may include offers, announcements, service updates, and reminders. You can opt out at any time by replying "STOP" to any WhatsApp message from us, or by contacting us at the details below. Opting out of marketing does not affect messages that are necessary to deliver a service you have specifically requested.
Your use of WhatsApp is also governed by WhatsApp's own terms and privacy policy. We do not control, and are not responsible for, WhatsApp's data practices.
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you request;
- Process applications, documents, bookings, and payments related to our services;
- Send you service updates and, where you have opted in, marketing communications;
- Improve our website, services, and customer experience;
- Comply with legal, regulatory, and contractual obligations;
- Detect, prevent, and address fraud, security issues, or misuse.
5. How We Share Information
We do not sell your personal information. We may share it only in the following circumstances:
- Service delivery — with embassies, universities, airlines, government bodies, translators, or other partners strictly as needed to carry out the service you requested;
- Service providers — with trusted vendors who help us operate our website, messaging, and payment systems, under confidentiality obligations;
- Legal requirements — where required by law, regulation, or valid legal process, or to protect our rights, safety, or property.
6. Data Retention
We keep personal information only for as long as necessary to fulfil the purposes described in this policy, to provide our services, and to meet legal, tax, or regulatory requirements. When information is no longer needed, we take reasonable steps to delete or anonymise it.
7. Data Security
We use reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Subject to applicable law, you may have the right to:
- Request access to the personal information we hold about you;
- Ask us to correct inaccurate or incomplete information;
- Request deletion of your information, where we are not required to retain it;
- Withdraw consent for marketing messages at any time.
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website and messages may link to other websites and to our own subdomains and partner brands. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies separately.
10. Children's Privacy
Our services are intended for adults and for those acting on behalf of applicants. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Significant changes may be communicated through our website or messaging channels.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: